Shipping Policy
Effective Date: December 30, 2024
At Hirax, we aim to provide a seamless and reliable shipping experience for all our customers. Please review our shipping policy to understand how we process and deliver your orders.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation. During peak periods or holidays, processing times may be slightly extended.
2. Shipping Methods and Costs
We offer several shipping options to accommodate your needs. Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight of the order.
3. Estimated Delivery Times
- Standard Shipping: 5–7 business days within the United States.
- Express Shipping: 2–3 business days within the United States.
- International Shipping: Delivery times vary depending on the destination, typically 7–14 business days.
Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or other unforeseen circumstances.
4. Shipping Locations
We ship to most locations within the United States and internationally. However, some restrictions may apply to certain countries or regions due to customs regulations or carrier limitations.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to monitor the status of your shipment.
6. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping fees may apply for re-delivery.
7. Customs, Duties, and Taxes
For international orders, customs duties and taxes may apply and are the responsibility of the customer. Hirax is not responsible for any additional fees imposed by customs in your country.
8. Lost or Damaged Shipments
In the event of a lost or damaged shipment, please contact us immediately at info@hirax.site or (989) 382-8168. We will assist you in filing a claim with the shipping carrier and work to resolve the issue promptly.
9. Changes to Shipping Details
If you need to update your shipping address or make changes to your order, please contact us as soon as possible. Changes can only be made before the order is processed.
10. Contact Us
For any questions or concerns about shipping, please reach out to us:
- Email: info@hirax.site
- Phone: (989) 382-8168
- Address: 18662 Oxbow Dr, Barryton, Michigan (MI), 49305
Thank you for choosing Hirax. We are committed to delivering your order safely and efficiently!