Refund and Returns Policy

Effective Date: December 30, 2024

At Hirax, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with refunds and returns.

1. Return Eligibility

• Items must be returned within 30 days of the purchase date.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase, such as an order confirmation or receipt, is required for all returns.

2. Non-Returnable Items
The following items are not eligible for returns:

• Custom or personalized necklaces.
• Items purchased on final sale or clearance.

3. Refund Process

• Once your return is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at info@hirax.site with your order details and photos of the issue. We will arrange for a replacement or refund at no additional cost.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

6. How to Initiate a Return
To start a return, please contact our customer service team:

• Email: info@hirax.site
• Phone: (989) 382-8168
• Address: 18662 Oxbow Dr, Barryton, Michigan (MI), 49305

We will provide detailed instructions on how to proceed with your return.

7. Changes to This Policy
Hirax reserves the right to update this Refund and Returns Policy at any time. Please review this page periodically for any changes.

Thank you for shopping with Hirax. We appreciate your trust in our products and services!